Training Service quality and customer’s satisfaction
BUSINESS training and e-learning
Especially for the large electronic company the corporate business training has passed in Vladivostok. Project topic: “Service quality and customer’s satisfaction”. 9 best coaches from different Russian cities were invented for corporate education.
Before the training LiCO created 5 E-Learning courses:
- Basics of excellent service
- Client’s situation understanding;
- How to prove client’s expectations;
- How to realize client’s expectations;
- How to avoid conflicts.