Quality customer service Business coaching St.Petersburg
For research and production company the corporate business training course have been held in St. Petersburg.
The name of training course is "Quality customer service".
Training goal: increase and development of customer service quality.
During the training course, all lectures were interspersed with individual and group tasks.
Participants were reconstructing different situations. Thanks to this they increased their individual contribution to the improvement of customer service.
According to participant’s feedback, the most interesting training stages were:
• team work
• practice exchange
• effective models of clients service
• analyzing mistakes
• problems solution
• speech modules