Effective business seminar Effective phone negotiations
Customers dealing stages
LiCO company successfully conducted the corporate training in St. Petersburg. Business seminar theme: “Difficult phone negotiations”.
Education participant: Russian brewing company.
- basic idea of phone negotiations;
- stages of communications with customers;
- contact establishment;
- client’s situation clarification (voice training, phrases, making positive impression);
- argumentation and influence;
- dealing with customer’s complaints and objectives;
- reducing client’s emotional stress;
- making decision;