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Effective business seminar Effective phone negotiations

Customers dealing stages

LiCO company successfully conducted the corporate training in St. Petersburg. Business seminar theme: “Difficult phone negotiations”.

Education participant: Russian brewing company.

Course content:

  • basic idea of phone negotiations;
  • stages of communications with customers;
  • contact establishment;
  • client’s situation clarification (voice training, phrases, making positive impression);
  • argumentation and influence;
  • dealing with customer’s complaints and objectives;
  • reducing client’s emotional stress;
  • making decision;
  • summarizing. 

communications with customers

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