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Corporate business training Phone negotiations 03.09.2014

For cellular company in St. Petersburg the corporate business training successfully held.

Topic: “Phone negotiations”:

  • Time management schedule.
  • Expectations and complexities.
  • Telephone sales features.
  • Telesales stages.
  • Successful start of negotiations.
  • Client’s needs clarification.
  • Reasoning: argument presentation.
  • Objections processing.
  • Client’s agreements fixation.
  • Training results.

Telesales stages

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