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29-30.02.2015 Business training Effective customer service

29-30.02.2015 The corporate business training “Effective customer service” successfully held in Moscow.

Participant: household company.

Course brief:

1. Basic idea of a successful business communication and interaction.
2. Customer satisfaction achievement.
3. Confidence.
4. Different client’s types.
5. Effective problem’s solution.
6. Influencing methods.
7. Emotional conflicts management.
8. Long-term cooperation development.
9. Training results. 

successful business communication and interaction

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