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27-28.02.2015 Business training Excellent customer service

27-28.02.2015 The corporate business training “Excellent customer service” successfully held in Moscow.

Participant: pharmaceutical company.

Seminar program brief:

1. Successful leader criteria.
2. Visit stages.
3. Negotiation’s beginning level.
4. Needs clarification.
5. Solutions offering. Arguments presentation.
6. Objections research and establishment. Summing up of visit. Fixing agreements.
7. Plan of development. Education results.

Excellent customer service, training

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