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05-06.02.2015 Corporate business training Conflict resolution

05-06.02.2015 Corporate business training “Client’s conflict resolution: result achievement and cooperation development” successfully held in St. Petersburg.

Course participant: household appliances trading company.

Seminar content:

1. The idea of successful conflict’s solution.
2. Customer's satisfaction. Causes of conflict.
3. Client’s expectations.
4. Difficult negotiations rules.
5. Loyalty formation.
6. Different communicative mistakes.
7. Current situation, expectations, needs.
8. Conflict solution methods.
9. Argumentation.
10. Emotions management.
11. Decision making.
12. Development of cooperation.
13. Education results.

Client’s conflict resolution: result achievement and cooperation development

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