05-06.02.2015 Corporate business training Conflict resolution
05-06.02.2015 Corporate business training “Client’s conflict resolution: result achievement and cooperation development” successfully held in St. Petersburg.
Course participant: household appliances trading company.
|1.||The idea of successful conflict’s solution.|
|2.||Customer's satisfaction. Causes of conflict.|
|4.||Difficult negotiations rules.|
|6.||Different communicative mistakes.|
|7.||Current situation, expectations, needs.|
|8.||Conflict solution methods.|
|12.||Development of cooperation.|