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03-04.02.2015 Effective business training Conflicts resolution

03-04.02.2015 Effective business training successfully held for household company.

Course topic was: “Client’s conflicts resolution: result achievement and long-term cooperation development”.

Place: Moscow city.

Education content:

1. Idea of conflict successful resolution.
2. Client’s satisfaction.
3. Customers types.
4. Negotiations rules.
5. Loyalty achievement.
6. Communication mistakes.
7. Clients needs and exceptions.
8. Right decision making.
9. Results of the training.

2015 Effective business training for household company

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